Terms and Conditions

Admission Procedures into the Istana Open House (IOH)

1. Admission into the IOH is via the Main Gate at Orchard Road only.
2. Admission into the IOH is subject to security checks. Pointed and sharp objects (e.g. knives of any size, fork, scissors), flammable items (e.g. lighter), and canned items (e.g. canned drinks) are not allowed.
3. There are no storage facilities in the Istana. Security personnel reserve the right to deny entry to visitors with prohibited items.
4. Admission into the IOH may be restricted due to inclement weather or other reasons.
5. The IOH may be suspended or cancelled if there is prolonged risk of lightning. Visitors within the Istana grounds can seek shelter at the tentages. Please do not seek shelter under trees or canopies. Visitors may also wish to seek shelter at nearby malls.

Admission Procedures into the Istana Main Building

1. Each Main Building admission pass admits one visitor into the Main Building. Only children below 4 years old may enter for free.
2. Re-entry into the Main Building is not allowed.
3. The consumption of food and drinks is not allowed in the Main Building.
4. Main Building admission passes are purchased on a first-come-first-served basis.
5. To ensure a safe and pleasant experience, the number of admission passes issued will be based on the capacity of the Main Building. Istana reserves the right to deny entry or suspend the issuance of passes when the capacity is expected to be reached.
6. There are no restroom facilities accessible to members of the public within the Main Building.
7. Visits are kept strictly only to the first floor of the Main Building.
8. No photography is allowed within the Main Building.

Visitor Etiquette and Safe Management Measures within the Istana Grounds

1. Visitors who are feeling unwell on that day are strongly encouraged not to visit Istana.
2. Visitors are requested to maintain good hygiene.
3. Smoking is strictly prohibited on the Istana grounds.
4. Please keep the Istana grounds litter-free.
5. Activities such as wheeled sports (e.g. cycling, roller-blading, riding Personal Mobility Devices) are not allowed.
6. No pets are allowed except certified guide dogs.
7. Follow all prevailing safe management measures.

The IOH Organising Committee reserves the right to amend these terms and conditions at any time at their sole and absolute discretion without notice. By proceeding with the visit, the visitors agree to be bound by the updated terms. These terms and conditions and all its subsequent variations shall be subject to and governed by the laws of Singapore.

Visitors hereby agree that the IOH Organising Committee may take photographs or recordings of any visitor at the IOH for any purpose, without prior approval or compensation.